The public aware of online shopping scams
As Covid-19 continues to drive e-commerce activity, customers are urged to use trusted and secure merchants to avoid being defrauded by scammers while shopping online.
Chris Labuschagne, CEO of FNB Card, has said in recent months that they have seen an increase in a new fraud scheme targeting unsuspecting online shoppers.
“The latest modus operandi involves methods such as ‘enumeration’ and ‘account testing,’ where online merchant fraudsters use scripts or automated software to attempt transactions or payments.
“Consumers need to maintain high levels of awareness because fraudsters regularly evolve their methods,” he said.
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Trish Ramdhani, Fraud Manager at FNB Card, said: “To help minimize the risk of fraud, we recommend that consumers use trusted websites for their online purchases. Consumers can identify the security of a website through “https” or the padlock icon on the URL. We also encourage citizens to use their virtual card to make online purchases in order to minimize the risk of fraud.
“Virtual cards have a dynamic card verification value (CVV) security number that changes hourly. Additionally, customers can temporarily block, cancel or replace their banking apps if they suspect fraudulent activity.
The bank shared additional security tips consumers should follow to protect themselves and their card details from fraudsters:
• Do not click on links in emails or on third party websites while shopping online, instead enter the website address yourself.
• Never give out personal information such as passwords and PIN codes to anyone.
• The bank will never ask you to process a transaction to reverse the fraud.
• The bank will never ask you for your OTP or confidential information such as your bank password.
• Regularly and thoroughly check your bank statement for any unauthorized transaction / withdrawal.
• Use up-to-date software to regularly perform virus and malware scans on your devices.
• Never send e-mails containing your account number, card number and expiration date.
• Use a secure connection and avoid public Wi-Fi
• Enter card details only when finalizing the purchase.
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