Kathy Gibson reports – The next phase of digital transformation will be driven by connected, cognitive, governed and secure content services.

Those were the words of Ed McQuiston, Executive Vice President and Chief Commercial Officer of Hyland, who delivered the keynote address today at the company’s summit meeting in Johannesburg.

Hyland will drive this strategy through new features in its Alfresco and OnBase product sets, as well as new industry vertical solutions to complement existing product and service offerings.

With Covid having changed the way organizations do business, digital transformation is advancing faster than ever.

“If I had walked into an organization’s boardroom in January 2020 and suggested sending the entire company home within a week, it would have been considered impossible. And yet, for most of us, it soon became possible out of necessity.

“And companies quickly looked at their analog processes and had to find a way to do them digitally and remotely.”

He points out that CEOs have defined the internal objectives that their companies will have to master in 2022:

* The Great Resignation;

* Accelerated digital transformation;

* Improved cash flow;

*Develop the next generation of leaders; and

* Changing their business models.

Customer expectations are at the center of these axes. They have evolved over the past two years and digital services are at the center of these expectations. “Let us leave those expectations at home. Where do we take them to work? asks McQuiston. “You take them to work: you want the same experience you get at home at work.”

Customer experience is now vital for organizations, but it must interact with employee experiences, with a connected experience delivered in an easy-to-use user interface.

These experiences are what inform decisions when it comes to selecting processing technology, says McQuiston.

The business imperatives in 2022 are about agility, growth and efficiency. It is therefore now urgent to have a complete view of all the information associated with any decision or process.

At the same time, market pressures in the form of increased competition, increased responsibility for compliance, and a struggling economy are hampering organizations’ ability to achieve their business imperatives.

Having a complete view of the right information, for the right people at the right time is more important than ever to providing customers and employees with a better experience.

“So why don’t people already have it?” asks McQuiston. “Because it’s hard; and the information you need to run your business is everywhere.

The reality is that companies store different types of information in different places, he points out.

It is important to note that the right information is not necessarily all the information; getting it to the right people doesn’t mean giving it to everyone; and at the right time means exactly that – not all the time.

He adds that Hyland offers a family of linked solutions in a reduced code base that enables users to rapidly design, build and deliver new business applications.

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